(My last roses in the garden)
I don’t want to be too hasty but it seems that where AOL failed for almost two months, BT made it good. My new BT Internet Hub arrived on Tuesday and, although I didn’t manage to set up everything on my own, the BT technical support on the phone helped me to configure my network and all the rest. It took them quite a while, but the helpline is free so I didn’t mind too much. I must have spent a fortune on the 5p/minute AOL helpline in the last few weeks, not to mention the upset I had to endure talking with their representatives. To be fair not all of them were so bad or patronising, but mostly the female ones yes! I cannot understand why. Why is it that when you’ve got a female sale or support centre representative on the phone, it has to end up in tears? My tears. Maybe it’s only me. Maybe I’m oversensitive, as my husband says, but where has the female solidarity gone? Disappeared from all call centres?
I’d really like to know your opinions or experiences if you have any on this matter.
In the meanwhile, I seriously pray that BT won’t let me down! Or else.
In the meanwhile, I seriously pray that BT won’t let me down! Or else.
8 comments:
Great to have you back. I have to get into Zen mode before I can even think about call a (un)helpline.
I dread calling help lines. Glad you're up and running again.
I don't usually have a problem with people on helplines. I try to avoid them when possible! Glad you're back up and running, despite having to deal with tech support!
Hi! :) We didn't like BT that much, but I hope it will work great for you! Glad you are back! Usually we are quite patient with tech support people :) Beautiful roses you have in your garden! :) Did you try making ice-cream with them? It's so yummy!
Have a fab weekend. Hugs!
You have been missed! No matter your server, I am happy you are back.xoxo
Just stopping by to thank you for your visits and comments at Happy Snappy! Such a nice site with lovely pics you have, I think I may have to come back later for a proper visit to see the rest. :)
Happy fall season to you!
I think help desks for any organisation are a misnomer. I had problems with BT but several months of persitence on my part, paid off Have a great line now.
I finally rid myself of AOL last November and your quite right their representatives are very irritating and I'm being polite here, but glad you have a service that works.
Take care
Yasmin
xx
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