Thumbs-Up for BT!

(My last roses in the garden)

I don’t want to be too hasty but it seems that where AOL failed for almost two months, BT made it good. My new BT Internet Hub arrived on Tuesday and, although I didn’t manage to set up everything on my own, the BT technical support on the phone helped me to configure my network and all the rest. It took them quite a while, but the helpline is free so I didn’t mind too much. I must have spent a fortune on the 5p/minute AOL helpline in the last few weeks, not to mention the upset I had to endure talking with their representatives. To be fair not all of them were so bad or patronising, but mostly the female ones yes! I cannot understand why. Why is it that when you’ve got a female sale or support centre representative on the phone, it has to end up in tears? My tears. Maybe it’s only me. Maybe I’m oversensitive, as my husband says, but where has the female solidarity gone? Disappeared from all call centres?

I’d really like to know your opinions or experiences if you have any on this matter.

In the meanwhile, I seriously pray that BT won’t let me down! Or else.